LA HAYKAL — SHIPPING & PREORDER POLICY

Last Updated: October 9, 2026

At La Haykal, we strive to provide a transparent and reliable shopping experience. Please review our shipping and preorder terms before placing an order.

1. PREORDER ITEMS

Certain La Haykal products are available exclusively through preorder. These items require manufacturing and are not immediately available for shipment.

• Estimated Production Time: 4–6 weeks from the date of purchase, unless otherwise specified on the product page.

• Production Process: Items undergo manufacturing, quality control, and inspection before fulfillment.

• Shipping: Orders are prepared for shipment once production is complete and the merchandise is available for fulfillment.

The estimated production timeframe does not include carrier transit time. Any additional estimated fulfillment time will be disclosed on the applicable product page or communicated to the customer.

By placing a preorder, customers acknowledge the production and shipping estimates provided at the time of purchase.

2. READY-TO-SHIP ITEMS

Products labeled "Ready to Ship" are already manufactured and available in our inventory.

• Processing Time: 3–5 business days.

• Processing times exclude weekends and public holidays.

• Once an order has been dispatched, tracking information will be sent to the email address provided at checkout.

Orders containing both preorder and ready-to-ship items may be shipped together once all merchandise becomes available, unless separate shipping arrangements have been made.

3. SHIPPING & DELIVERY

Shipping rates are calculated and displayed at checkout.

Once an order has shipped, customers will receive a confirmation email containing tracking information.

Please allow 24–48 hours for tracking information to become available or update within the carrier's system.

Delivery times vary depending on the shipping destination, carrier, and shipping method selected.

4. PRODUCTION UPDATES & DELAYS

We understand the importance of communication throughout the preorder process.

La Haykal regularly shares general production updates through our official social media channels, including Instagram.

All production timelines are estimates based on anticipated manufacturing schedules. Occasionally, production may experience delays due to manufacturing complications, quality-control requirements, or unexpected logistical circumstances.

If we determine that an order cannot ship within its originally promised timeframe, we will notify the affected customer directly, provide an updated estimated shipping date where available, and offer the opportunity to consent to the delay or cancel the unshipped order for a full refund, as required by applicable law.

Customers are always welcome to contact us directly for updates on their orders.

5. CANCELLATIONS & REFUNDS

Customers wishing to cancel an order before shipment may contact info@lahaykal.com with their order number.

Cancellation requests will be reviewed in accordance with our Refund Policy and applicable consumer protection laws.

If La Haykal is unable to fulfill an order within the agreed shipping timeframe, customers will be provided with the applicable cancellation and refund options.

6. LOST, DELAYED & DAMAGED PACKAGES

If a package experiences shipping delays, becomes lost, or arrives damaged, please contact our customer support team.

We will assist with investigating the issue and determining an appropriate resolution.

Please provide your order number and any relevant photographs or tracking information when contacting us.

7. SHIPPING ADDRESS ACCURACY

Customers are responsible for ensuring that their shipping address is accurate at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

Orders returned due to incorrect or incomplete addresses may require additional shipping fees before being resent.

8. CUSTOMER SUPPORT

We encourage customers to contact us with any questions regarding production, shipping, order status, or cancellations.

Email: info@lahaykal.com

Website: https://lahaykal.com

Please include your order number when reaching out so we can assist you efficiently.

We appreciate your patience, understanding, and continued support.

LA HAYKAL — NO STRUCTURE.

Thank you for shopping with La Haykal. As a small business producing very limited quantities, all sales are final.

We do not accept returns or exchanges. Once an order has been placed, it cannot be canceled, modified, returned, or exchanged. This policy allows us to continue operating efficiently while keeping our products exclusive and fairly priced.

We strongly encourage customers to carefully review sizing charts, product descriptions, and measurements before placing an order.

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photo evidence so we can review the issue.

Customer Support

If you have any questions or special circumstances, you are always welcome to reach out to us. While exchanges are not guaranteed due to limited inventory, we will do our best to review each request on a case-by-case basis and see what may be possible.

Policy Disclaimer

La Haykal reserves the right to update or modify this policy at any time without prior notice. By completing a purchase, you acknowledge and agree to this policy.